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1. Contract
Anwell Holidays
is a trading name of A Dudley, S Jones and R Ladell of 37 Redhills Road, Arnside, Carnforth, Lancashire LA5 0AR.
The contract entered into is between the
owner of the holiday accommodation and the holidaymaker (hereinafter referred to as “the hirer”). The contract
does not become effective until the agreed payment has been received from the hirer in cleared funds and written confirmation
has been sent by Anwell Holidays.
2. Booking & Deposit
Upon receiving confirmation from Anwell Holidays that the holiday home and date of your choice
is available, reservation may be made by mail, telephone or email. The property will then be held for you for seven working
days, enabling the hirer to send the required remittance either in the form of a deposit or full remittance.
For
bookings made more than six weeks in advance of the holiday start date a £100 deposit is required to secure the reservation,
for which a receipt will be issued.
3. Payment
Six weeks prior to your stay the full balance of the total holiday cost must be received by Anwell
Holidays. Payment may be made by cash or cheque. If payment is not received by the stated time period Anwell Holidays reserve
the right to cancel the holiday booking, in which case the deposit will be forfeited.
Any booking made less than
six weeks prior to the holiday start date must be paid in full immediately upon booking.
4. Security
Deposit
A £100.00 refundable
security deposit is required payable along with the final balance payment.
The security deposit is fully refundable
within 20 days after the holiday let ends providing there is no damage (either willful or accidental) or no additional cleaning
required.
5. Cancellation
If the hirer cancels a confirmed booking they remain liable for payment of the full cost of the holiday.
Anwell Holidays
recommend that the hirer takes out holiday insurance/cancellation cover. The cost of such insurance is not included
in the cost of the hire. In the event that the holiday is cancelled, if requested in writing (email will suffice),
Anwell Holidays will attempt to re-let the accommodation on your behalf. If a re-letting is achieved we will refund any monies
paid by the new hirer (it should be noted that this may not be the price paid by you, especially if it is a late booking),
less an administrative charge of £20.00 and any other expenses incurred in re-letting. If a re-let is unsuccessful all
monies paid will be forfeited.
6. Booking Alterations by the Hirer
Any alterations to a booking by the hirer will be subject
to a £20.00 administration charge. Any transfer of a booking to another property will be treated as a cancellation of
the original reservation (see clause 5). Any change of holiday dates will also be treated as a cancellation unless otherwise
agreed to by Anwell Holidays and owner.
7. Booking Alterations by Anwell Holidays
If for reasons beyond its control, Anwell Holidays has to
cancel or alter arrangements made for the hirer; it will make every effort to find an alternative property of an equivalent
standard. If the alternative is less expensive than the original we will refund the price difference, if more expensive, you
will be requested to pay the difference.
Should the hirer not accept the alternative property offered, Anwell Holidays
will return to the hirer any monies paid whereupon the agency’s liability will cease.
8. Damage or
Losses
The hirer is responsible for
leaving the accommodation in a clean and tidy condition. The hirer further undertakes to pay for any damage or losses incurred
during their occupation. Any articles found to be missing or broken from the property or garden area will be paid for by the
hirer, as will any damage to the fabric (reasonable wear and tear excepted). Please report any breakages or damages on the
Inventory left in the property at the beginning of your stay. By occupying the accommodation without registering any fault
or breakage, the hirer accepts responsibility for the unit and its equipment throughout the period of hire.
Anwell
Holidays reserve the right to inspect the accommodation before departure and charges may be levied if the unit is not left
in a clean and tidy condition. Anwell Holidays reserves the right to repossess the property if any excess damage has been
caused by the hirer or anyone else within the property with their permission.
The hirer must acquaint themselves
with the safety precautions against fire and the whereabouts of the fire points.
9. Numbers in Party &
Eligibility
Unless, by written request
and consent received of the owners, the number of people occupying the property must not exceed the maximum number stated
in the property description. In the event this should occur the owner/Anwell Holidays or their authorized agent can refuse
to allow the hirer to take possession of the property or evict the hirer from the property prior to the termination of your
stay. In the unlikely event this should occur, your holiday will be treated as cancelled by you and you will not be entitled
to a refund or compensation.
The hirer has no right to sub-let the accommodation or permit more than the agreed
number of persons to occupy it.
Anwell Holidays reserves the right to refuse any booking which, in its professional
opinion, is unsuitable to the property concerned. Anyone making a booking must be over the age of 21 years. Note: Hen &
Stag parties will not be permitted.
10. Occupancy
Occupation of the property is normally 15.00 hrs on the day of arrival until
10.00 hrs on the day of departure. Any changes to these times should be requested in writing.
If the holiday home
is not claimed and occupied within 24 hours of the due time of arrival any right to the property may be forfeited (unless
a prior special arrangement is made due to travel related delays, or health matters)
11. Pets
Well behaved pets are permitted in the property but the
hirer must not leave them unattended in the house at any time. Pets are not allowed in the bedrooms or on any items of furniture
in the property. Only one dog permitted per party unless written permission is obtained. There is a charge of £30 per
dog per week in addition to the rent.
Dogs must be under strict control at all times whilst on the property, it
should not be assumed that if a garden is described as enclosed this necessarily means it is “escape
proof” for dogs or other animals. Any fouling of lawns or patio areas must immediately be cleaned.
If a pet(s)
are included in the holiday party the hirer is responsible for any damage or excess cleaning they may cause Anwell Holidays
reserve the right to deduct monies for damage or extra cleaning required due to the hirer’s pet.
12.
Travel cots & High Chairs
The house is equipped with a cot but not a high chair,
please inform Anwell Holidays at the time of booking what your requirements will be.
13. Bed Linen &
towels
Please bring your own towels as these are not provided. Bed linen, pillows, duvets
and bath mats are provided.
14.
Property Description and Liability
Whilst Anwell Holidays make every effort to ensure that property description
in its brochure and website are accurate, we cannot be held responsible for any discrepancies which may occur as a result
of change made by an owner after publication nor can Anwell Holidays be held responsible for the discrepancies which are beyond
its control eg closure of a public house or local shop/post office.
Anwell Holidays and/or the owner(s) of accommodation
will not accept responsibility for inaccessibility to any attractions or area amenities mentioned in the brochure or website.
Anwell Holidays cannot warrant or accept responsibility for the accuracy of any verbal information or statements made by its
servants or agents.
Occasionally properties may differ from the original photographs found in the brochure or internet.
The hirer will be notified in writing of any major changes in actual accommodation that may affect the booking, as soon as
Anwell Holidays are aware of them.
Whilst Anwell Holidays makes every effort to ensure that brochure and website
descriptions are accurate and the properties let meet our required standard, we cannot accept responsibility for any alterations
made to the property or its amenities which are beyond its reasonable control nor can Anwell Holidays accept responsibility
for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out
of the use or condition of the property and its appearances, plumbing, gas, electrical, exceptional weather conditions or
owner’s negligence.
Anwell Holidays accepts no responsibility for the hirer’s personal belongings,
car or its contents or that of any of the hirer’s party during their stay.
15. Maintenance
Grass cutting, gardening, window cleaning, external painting
etc are all very much weather dependent and the owner’s contractors may need to carry some works on days other than
changeover days. Where possible the nominated contractors will always try to accommodate the wishes of, and minimize any disruption
to the hirer.
16. Age of the property
Old cottages offer a wealth of character and atmosphere, however, they can be prone to damp patches during wet
or humid weather, as moist air can lead to condensation. These problems may be alleviated by good ventilation, particularly
whilst cooking or bathing. As a general rule the very elderly, very young or those people sensitive to humidity should avoid
such cottages especially in the wettest periods.
17. Complaints
Should the hirer consider that they may have cause for complaint, the matter
must be taken up immediately with the local caretaker or directly to Anwell Holidays in order that an investigation may be
carried out and if necessary immediate corrective action taken.
No liability shall arise beyond a refund of monies
paid to Anwell Holidays. Under no circumstances will Anwell Holidays accept claims for compensation lodged by the hirer upon
departure or after return home when it is no longer possible to investigate the complaint effectively or take corrective action.
18. Data Protection
For the purposes of the Data Protection Act 1998, Anwell Holidays are the sole data controller of all personal data provided
to us from customers and prospective customers. Anwell Holidays will collection certain personal details from you including
your name and address and possibly credit/debit card details.
For your holiday to be provided, Anwell Holidays
needs to pass on certain items of your personal details to owners/caretakers.
Anwell Holidays may wish to store
and use your personal details for future marketing purposes, including sending brochures or details of promotions to you.
Anwell Holidays may make contact with you by email, post, fax or telephone for the purposes set out in the clause
for a period of five years after the end date of the holiday rental. If you do not wish to receive any or all of the communications
set out in this clause, please inform us by letter, telephone or email. Anwell Holidays is entitled to assume you do not object
to being communicated with as detailed above unless it receives such notice. Except where expressly permitted by the Data
Protection Act 1998, Anwell Holidays will only deal with the personal details you give as set out above.
19.
Force Majeure
Compensation payments
will not apply where we cannot fulfill our obligations to our owners due to circumstances beyond our control. This would mean
any event we or the owner cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife,
natural or nuclear disaster, industrial dispute, adverse weather conditions, fire, epidemic or health risk and similar factors
beyond our control.
20. Contract
Payment of your deposit and/or the full cost by the hirer constitutes acceptance of these conditions in total.
All contractual obligations arising out of these conditions shall be subject to Scots Law and the exclusive jurisdiction
of the Scottish Courts.
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